Return & Refund Policy

Last updated: 25 September 2026

Thank you for shopping with GiveItLtdStore.co.uk.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return the item and receive a refund in accordance with the terms below.

1. Returns

You have the right to return eligible items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item should be returned with its original packaging, where applicable.

• The item must include all accessories, manuals, tags, and other items supplied with the original order.

• You must provide proof of purchase or your order number.

Certain items may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Where this applies, the product listing will provide further information.

2. How to Request a Return

Before sending an item back, please contact us with:

• Your order number

• The name of the item

• The reason for the return

• Photos of the item, if it is damaged, faulty, or not as described

Please do not send an item back without contacting us first, as this may delay your refund.

Once your return request is approved, we will provide you with the appropriate return instructions.

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as possible.

We may ask you to provide photographs or other information to help us assess the issue.

Where the item is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair, or refund.

4. Change of Mind

If you simply change your mind about your purchase, you may return the item within the applicable return period provided that it meets our return conditions.

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, the cost of returning an unwanted item may be the customer's responsibility.

5. Refunds

Once we receive and inspect your returned item, we will process your refund if the return is approved.

Refunds will normally be issued to the original payment method.

Please allow your payment provider or bank additional time to process the refund and make the funds available to you.

If a refund is approved, the amount refunded will depend on the circumstances of the return and applicable consumer law.

6. Items That Cannot Be Returned

Some products may not be eligible for return where permitted by law, including certain:

• Personalised or customised items

• Sealed goods that are not

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at giveitstore1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at giveitstore1@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at giveitstore1@gmail.com.